Privacy Policy

Last updated: January 2026

Vital Movement Hospitality (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase our online training or fitness programs, or engage with our services.

1. What personal information we collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment details (processed securely via third-party providers)

  • Date of birth

  • Health and fitness information you choose to provide (e.g. injury history, training background, movement limitations)

  • Information you provide through questionnaires, forms, or communications

  • Website usage data (e.g. IP address, browser type, pages visited)

Providing certain information is necessary for us to deliver our services safely and effectively.

2. How we collect personal information

We collect personal information when you:

  • Purchase or enquire about our online coaching or fitness programs

  • Complete intake forms, questionnaires or assessments

  • Subscribe to our mailing list

  • Contact us via email, website forms or social media

  • Use our website (via cookies and analytics tools)

3. Why we collect and use your information

We collect and use your personal information to:

  • Provide and deliver our online training and fitness programs

  • Tailor programs to your individual needs and goals

  • Communicate with you about your training, purchases or enquiries

  • Process payments and manage subscriptions

  • Improve our services, content and website functionality

  • Send marketing communications (you can opt out at any time)

  • Meet legal and regulatory obligations

Health and fitness information is collected solely for the purpose of providing appropriate and safe training services.

4. Disclosure of personal information

We may disclose your personal information to:

  • Payment processors (e.g. Stripe, PayPal)

  • Website hosting and email marketing platforms

  • Online coaching or program delivery platforms

  • Professional advisers where required by law

  • Regulatory authorities if legally required

We do not sell or rent your personal information to third parties.

Some third-party service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy laws.

5. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, including:

  • Secure platforms and password-protected systems

  • Limiting access to personal information

  • Using reputable third-party service providers

However, no data transmission over the internet can be guaranteed as completely secure.

6. Accessing and correcting your information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.

To do so, please contact us using the details below.

7. Marketing communications

If you subscribe to our mailing list, we may send you information about programs, offers or updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

8. Cookies and analytics

Our website may use cookies and analytics tools to improve user experience and understand website usage. You can disable cookies via your browser settings, though this may affect website functionality.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

10. Contact us

If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, please contact:

Vital Movement Hospitality
Email: info@vitalmovementhospitality.com
Website: www.vitalmovementhospitality.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au